I have attached the logs at 7:57 which follows this second series of steps. I then switched back to the Train Wifi and the VPN obviously paused because it wasn’t connected to the internet but then once back on the train wifi and the internet connection was established the VPN reconnected. I then hotspotted to the phone, connected to the internet again, started the VPN, connected to the VPN successfully. I then tried to connect to the VPN and had connect failed and it looked like at authentication. In summary on the logs from 7:53 I connected to train wifi, established I had wifi working. However if I remain connected to the VPN on the iPhone hotspot and quickly connect to the Virgin train wifi the VPN connection drops, as you would expect, and then reconnects successfully. I was assuming that it could be the port that the VPN is using and couldn’t get through. That connects (although it does come up with the message that the gateway policy has changed) but it then tries to reconnect and is successful. I then try to connect with my hotspot on my iPhone. Basically when you try and connect to the VPN you put in the RSA code, the VPN detects proxy settings, then it tries to connect to the Gateway, the response is the gateway policy has changed, it tries again to connect to the Gateway and then fails with the message the gateway is not responding. I have experienced this twice on two different Virgin trains. This is the summary of the experience experience: This is an issue that's been ongoing for a while and has now been encountered by our IT Director, therefore naturally needs urgent attention!
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